lacrity employees respect and advance the best interests
of our clients and company when we are truthful and
honest. We are keenly aware of the importance of what we say and do, and understand that our words and actions have significant impact on our internal and external customers. We take initiative in our work, and understand the intended consequences and outcomes of our actions.

Alacrity employees are committed to avoiding conflicts of interest,
both real and perceived. We honor confidentiality regarding the

proprietary information with which we are entrusted among our
existing and prospective clients, and among our co-workers. We

research situations that may represent a conflict of interest and
manage any incident on a case-by-case basis, using a situation’s
impact and/or consequences as a key criterion for action.

The employees of Alacrity treat clients and one another equally
with respect and dignity. We develop and maintain appropriate, professional, effective and constructive relationships with our

co-workers and customers. We value client-centered etiquette and
work to keep our client relationships focused on the job to be
done. We protect the integrity of the company by listening
respectfully to everything a client has to say and do with respect to Alacrity’s employees, clients and competition.

Alacrity employees value quality and productivity. Our staff
values and serves all accounts, no matter how big or small, with
equal effort and diligence. We provide the best possible customer

service by treating our clients in the way we at Alacrity would

want to be treated ourselves.

Alacrity employees respect each person for who s/he is as an

individual and make no assumptions that could be unfair to her or
him. We value teamwork and treat one another with respect. We understand that good teamwork means bringing urgency to meeting clients’ needs, and that helping our clients means showing a real
interest in them and in our company. We use our best judgment
when dealing with our clients and their customers. We work hard
for our clients while advancing Alacrity’s integrity and success.

                   The employees of Alacrity Collections Corporation

As a condition of membership to ACA
International, Alacrity Collections
Corporation strictly adheres to a higher
standard of ethics and professional
responsibility—the ACA Code of Ethics
& Professional Responsibility, and the
ACA Code of Operations.